FAQ

FAQ

To Place An Order:  Placing an order is easy.  Click on any item you want to purchase, choose size/color or custom information, and proceed to check out.  If you have a coupon code, enter it in at checkout.

Payment: We accept Visa, Mastercard, American Express and Discover and PayPal. 

Domestic & International Shipping: Shipping is calculated at checkout for your location, you'll have a few options to choose based on speed you'd like the carrier to deliver packages.

Processing Orders: We will process your order once received and please allow up to 1 week for delivery on items from the shop. During peak season such as the holidays your order may take longer due to volume and backorder.  

Rush Orders: If you'd like to order an item and want it fast send us an email and include your order number to let us know. We will do our best to get you your order ready to ship as fast as we are able.

Our Guarantee At Rooster Camisa we care about making you happy with your purchases and stand behind our work. If you are not happy for any reason we will fix it! We are not mass producers of apparel but specialist and craftsmen that care about what we've got out there with our name on it.

Returns & Refunds Rooster Camisa’s ultimate goal is to stand behind our products while making our customers happy.  We want our customers to be satisfied with our response to their needs.  We’ll always do our best to take care of our customers by dealing with them fairly and reasonably.

We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Please contact our Customer Care department at https://roostercamisa.com/pages/contact to initiate the return process.  Our return and exchange policy is:

  • Returned items must unworn and unused.
  • Discounted items sales are final and cannot be returned or exchanged unless they arrive with shipping damage.
  • Custom items cannot be returned or exchanged unless they arrive with shipping damage.

 

Privacy Notice Rooster Camisa is committed to respecting the privacy rights of online visitors to our Site. Rooster Camisa also recognizes the importance of protecting information collected about you. While visiting the Rooster Camisa site, we may ask you to register and/or provide information that personally identifies you, including but not limited to any name, address, telephone number, email address, birth date, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Rooster Camisa for purposes of interacting with our site, including, for example, when you ask for information, enter a contest, order our products, or download material ("Personal Information"). If you choose to provide Rooster Camisa with your Personal Information, it will permit us to make your use of our site and services more enjoyable. Rooster Camisa uses your Personal Information to help you quickly find goods, services, or information on the site. There is a technology called "cookies" which can be used to provide you with tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Some Rooster Camisa pages may use cookies so that we may better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Rooster Camisa may also track the domains from which this site is visited and use that data to analyze for trends and statistics for our own internal business purposes. Unless otherwise required by law, Rooster Camisa does not disclose any Personal Information to third parties. However, Rooster Camisa reserves the right to make exceptions, such as when we believe that an emergency, illegal activity or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.

Conditions of Use  

Product Display and Display Colors The Rooster Camisa Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site Prices and availability of products and merchandise are subject to change without notice. Errors will be corrected where discovered, and Rooster Camisa reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rooster Camisa will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy Online prices, offers and selection may vary from our retail store and are subject to change.

Sales Tax Policy Rooster Camisa is required to collect sales tax in California at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process.

Web Site Tampering Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited. Users may not modify, remove, delete, augment, or in any way change the content of the Rooster Camisa web site. Content included on or comprising the Rooster Camisa Web site including information, data, software, photographs, typefaces, sounds and other material is protected by copyright, trademark, patent or other proprietary rights.

Limit of Liability The Rooster Camisa web site is provided on an “as is” and “as available” basis. The owners of Rooster Camisa cannot warrant that use of the Rooster Camisa Web site will be uninterrupted or error-free. Every effort is made to be sure the content of the Rooster Camisa web site is accurate and complete. However, the owners of Rooster Camisa do not warrant the accuracy, integrity or completeness of the content provided. No oral advice or written information given by Rooster Camisa or its Associates shall create a warranty. Under no circumstances shall the owners of Rooster Camisa or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Rooster Camisa Web site, including but not limited to reliance by you on any information obtained from the Rooster Camisa Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. Any user hereby acknowledges that this paragraph shall apply to all content and merchandise.

Users age 13 or under The Rooster Camisa Web site is intended for use by individuals 13 years of age or older. Children under the age of 13 should get the assistance of a parent or guardian to use this site. Rooster Camisa is concerned about the safety of our children when they use the internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13. If we become aware that a subscriber is under the age of 13, we will remove his or her personal information from our files.

Validating Your Order After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and shipping address.

Order Acceptance/Confirmation Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rooster Camisa reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Shipping All orders placed on this site are subject to product availability and will be shipped according to Rooster Camisa shipping policies.

Thank you for shopping with us!